Last updated 2026-09-29
These terms govern your cooperative's use of Custodia. By registering a cooperative account, you agree to them on behalf of the cooperative or organization you represent.
By registering a cooperative account, or by accepting an invitation to join one, you agree to these Terms & Conditions on behalf of the cooperative or organization you represent. If you do not agree, do not register or accept an invitation.
Custodia is a chain-of-custody and compliance-readiness platform for artisanal and small-scale mining cooperatives in the Democratic Republic of Congo and Zambia. It provides structured tracking of miners, batches, sites, safety, and compliance records that your cooperative enters itself. Custodia does not verify this data against government records, and is not affiliated with CAMI, ARECOMS, the Zambian Ministry of Mines and Minerals Development, or any other regulatory authority.
A cooperative account may have multiple team members with admin or invited roles. Admins are responsible for the accuracy of the data entered, for managing who has access, and for keeping login credentials confidential. Custodia is not responsible for actions taken by users your cooperative has invited.
Your cooperative retains ownership of the miner, batch, site, safety, and compliance data it enters into Custodia. We use it only to provide the service to your cooperative and do not sell it or share it with third parties, except as needed to operate the service (for example, our hosting, database, and email providers) or as required by law. You can export your data at any time via the CSV export features available on the platform.
When your cooperative's account is terminated — whether by your cooperative or by Custodia for cause — your cooperative's data is permanently deleted from Custodia's systems within 30 days, except where a copy must be retained for a longer period to comply with a legal obligation, resolve a dispute, or enforce these terms. Publicly-shared verification links (for example, a batch or mine passport QR code) stop resolving once the underlying account and its data are deleted.
These terms remain in effect for as long as your cooperative has an active account. Custodia may suspend or terminate access for use that violates these terms, with reasonable notice where practicable. You may request account termination and data deletion at any time by contacting us.
Some pages — such as a batch verification link or a mine passport share — are intentionally accessible without an account, so that buyers, auditors, or regulators can verify a chain of custody. Your cooperative controls what is shared this way and can revoke a share link at any time. Do not use these public links to share information you do not intend to make available to whoever holds the link.
Custodia is a tracking and readiness tool, not a source of legal, tax, or regulatory advice, and does not guarantee compliance with DRC or Zambian mining law or any other regulation, or certify, license, or approve your cooperative in any way. You remain responsible for verifying compliance obligations with qualified local counsel. To the maximum extent permitted by law, Custodia's liability for any claim arising from your use of the service is limited to the fees, if any, you paid in the three months before the claim arose.
Placeholder — to be confirmed with counsel. Suggested: the laws of New Zealand, reflecting the jurisdiction in which Custodia is operated, without regard to conflict-of-law principles.
We may update these terms from time to time. Material changes will be reflected in a new "last updated" date, and continued use of Custodia after a change takes effect constitutes acceptance of the updated terms.
Questions about these terms, including data deletion requests, can be sent to support@custodiatrace.com.